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What follows are general questions about the Borders Digital Audiobooks web site. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions. general
What follows are questions about Account Information. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.
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What follows are questions related to basic information about Digital Audiobooks. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions. digital audiobook basics
What follows are questions related to basic information about WMA Digital Audiobooks. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.
wma digital audiobook basics
What follows are questions related to basic information about MP3 Digital Audiobooks. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions. mp3 digital audiobook basics
What follows are system requirements and download instructions for WMA Digital Audiobook software. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.
digital audiobook software
What follows is troubleshooting information for Digital Audiobooks. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.
digital audiobook troubleshooting
What follows is troubleshooting information for WMA Digital Audiobooks. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions. wma digital audiobook troubleshooting
What follows is troubleshooting information for MP3 Digital Audiobooks. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.
mp3 digital audiobook troubleshooting
What follows is information about contacting customer service.
customer caregeneralWhat kinds of materials can I purchase from this website? We are pleased to offer the following types of materials for purchase and download from this website:
To download free software for your preferred format, and to review system requirements and instructions for download, click below: What is a 'WMA Digital Audiobook'? A 'WMA Digital Audiobook' is a digital version of an audiobook that is DRM (Digital Rights Management)-protected and optimized for download. To read more about WMA Digital Audiobooks, click on the link below: To review system requirements and instructions for downloading free WMA Digital Audiobook software, click on the link below: What is an 'MP3 Digital Audiobook'? An 'MP3 Digital Audiobook' is a digital version of an audiobook that is compatible with many different portable devices including most cell phones, PDAs, and MP3 players. To read more about MP3 Digital Audiobooks, click on the link below: To review system requirements and instructions for downloading free MP3 Digital Audiobook software, click on the link below: In order to purchase and use a specific format of digital material, you must download and install the appropriate software. OverDrive Media Console is available for Microsoft Windows and Mac operating systems. For more information on this software, click here. To use MP3 Audiobooks with an Apple device on your PC, you need to have iTunes v7.6.2.9 (or newer) installed. For more information on iTunes, click here. To read more about MP3 Digital Audiobooks, click on the link below: To review system requirements and instructions for downloading free MP3 Digital Audiobook software, click on the link below: How do I purchase digital content? After finding a title to purchase, click on the 'add to cart' link to add the title to your Shopping Cart. After checkout, you will be directed to a download page where you can click on the 'Download' button to download your purchased item to your computer. If you would prefer to perform your download at a later time, you can return to the site, click 'Sign In Now' to sign in to your account, and click on the 'Your Digital Audiobook Library' link to display 'Download' links for your previously purchased materials. How do I get to titles after I've downloaded them? OverDrive Media Console automatically saves a copy of the audiobook to your computer. To open a Digital Audiobook, open OverDrive Media Console and select the desired title from the 'Media Library'. Note that if you've misplaced a copy of a downloaded title, this site maintains a history of purchased digital materials called 'Your Digital Audiobook Library'. Digital materials can be re-downloaded from the 'Your Digital Audiobook Library' feature by clicking on the 'Your Digital Audiobook Library' link in the 'Your Account' section. I cannot find the title I downloaded. Can I download it again? If you've misplaced a copy of a downloaded title, this site maintains a history of purchased digital materials called 'Your Digital Audiobook Library'. You can re-download from the 'Your Digital Audiobook Library' feature by clicking on the 'Your Digital Audiobook Library' link in the 'Your Account' section. To reach the 'Your Account' section, click the 'Your Account' link and enter the required login information. What happens to the title I downloaded once I've finished with it? A downloaded title remains on your computer unless you manually delete it. Should you accidentally delete or lose a copy of a downloaded title, this site maintains a history of purchased materials called 'Your Digital Audiobook Library'. To download previously purchased titles, click 'Sign In Now' to sign in to your account, and click on the 'Your Digital Audiobook Library' link to display 'Download' links for your previously purchased materials. Can I use the materials I purchase from this site on multiple machines? Digital Audiobooks can be downloaded to multiple computers, transferred to supported portable devices, and burned to CD (when allowed by the publisher). Enhanced titles are accompanied by supplemental material provided by the publisher. Once you have purchased an enhanced title, you will be able to download the title as well as the supplemental material. How do I know if a title is enhanced? Enhanced titles are clearly labeled with the designation '[ENHANCED]'. I'm interested in an enhanced title but I really only want one of the files. Do I have to download both? No. You need only download the file in which you are interested. How am I to know the format of the supplemental file that comes with an enhanced title? How will I know what software I need to use it? The file format of the supplemental file is indicated at the title details page (click the link '[ENHANCED]'). Additionally, the file format is recapped on the 'Your Digital Audiobook Library' page. At the 'Your Digital Audiobook Library' page, you'll also find a link to the download instructions for the software required to use the supplemental file. 'your account' helpWhat is the 'Your Account' section? The 'Your Account' section is a collection of links you can use to access your account information. When you attempt to access this section of the site, you will be prompted to login using a secure sign in form. What is the 'Your Digital Audiobook Library' section? The 'Your Digital Audiobook Library' section lists all of the materials you have purchased. You can re-download materials from the 'Your Digital Audiobook Library' page. What is the 'Your Wish List' section? You can use the 'Your Wish List' section to save a list of titles that you are interested in purchasing, including titles that have not yet been released. You can add a title that has not been released to 'Your Wish List' and Borders will send you an email when the title is available for you to purchase. How can I add a title to 'Your Wish List'? To add a title to 'Your Wish List', click the 'Add to Wish List' link for the title. How do I remove a title from 'Your Wish List'? To remove a title from 'Your Wish List', click 'Sign In Now' to sign in to your account, and click the 'Your Wish List' link on the left navigation menu. Click the 'Remove' link for the title you wish to remove from 'Your Wish List'. How do I purchase a title from 'Your Wish List'? If a title on 'Your Wish List' is available for purchase, click the 'Add to Cart' button. Your 'Digital Audiobooks Shopping Cart' is displayed. Click 'Proceed to Checkout' to purchase the title. A release date is the date on which the publisher releases a title in a given format. You can add a title that has not been released to 'Your Wish List' and Borders will send you an email when the title is available for you to purchase. Why can I add some titles to 'Your Wish List' but not to my 'Digital Audiobooks Shopping Cart'? Titles that have a future release date (the date on which the publisher releases a given title in a given format) may be added to 'Your Wish List' but not to 'Your Digital Audiobooks Shopping Cart'. These titles cannot be purchased until they are released. You can add a title that has not been released to 'Your Wish List' and Borders will send you an email when the title is available for you to purchase. A title on 'Your Wish List' has a message stating that 'this title is no longer available for purchase.' Why is the title no longer available? Titles that have not yet been released are removed from 'Your Wish List' in cases where publishers have delayed or postponed the release of the title, or when the title is otherwise made unavailable by the publisher. digital audiobook basicsWhat is the OverDrive Media Console™? OverDrive Media Console is a free, fully integrated, and easy-to-use application that handles all aspects of your download audiobook experience. With an intuitive interface, OverDrive Media Console allows you to download and enjoy WMA and MP3 Digital Audiobooks on most Windows computers and MP3 Digital Audiobooks on most Mac computers. Use OverDrive Media Console to navigate, play, and bookmark Digital Audiobook titles, and to manage and customize the media library. OverDrive Media Console includes a built-in Transfer Wizard that allows you to transfer titles to a supported portable player in just a few clicks. For audiobooks that may be burned to CD, OverDrive Media Console includes a Burn Wizard that allows you to burn a title to CD without installing any extra software. Note that OverDrive Media Console for Mac supports MP3 Digital Audiobooks only. What are the features of OverDrive Media Console? Features of OverDrive Media Console include:
What are the accessibility features of OverDrive Media Console? OverDrive Media Console was designed with accessibility in mind. It has been tested with the most popular screen reader applications and includes shortcut keys for the most common commands. How can I get a copy of OverDrive Media Console? To review system requirements and download OverDrive Media Console, click here. Note that upgrading or uninstalling OverDrive Media Console will not affect any content that you have previously downloaded; all items in the 'Media Library' will be maintained through either process. Will upgrading OverDrive Media Console delete content I have previously downloaded? Upgrading or uninstalling OverDrive Media Console will not affect any content that you have previously downloaded; all items in the 'Media Library' will be maintained through this process. How much does OverDrive Media Console cost? OverDrive Media Console is a free download. To download OverDrive Media Console, click here. On what operating systems does OverDrive Media Console run? OverDrive Media Console supports the following operating systems:
What other software do I need in order to use OverDrive Media Console? On Mac... To use OverDrive Media Console for Mac you will need to have Apple iTunes v7.6.2.9 (or newer) and QuickTime® v7.4.5 (or newer) installed. Note that OverDrive Media Console for Mac supports MP3 Digital Audiobooks only, and transfers titles to Apple devices only. On Windows... To use OverDrive Media Console on Windows, you will need to have Windows Media Player 9 Series (or newer) installed. To review system requirements and download Windows Media Player, click here. To transfer MP3 Digital Audiobooks to an Apple device, you must have iTunes v7.6.2.9 (or newer) and Quicktime v7.4.5 (or newer) installed. If you intend to transfer MP3 titles to an iPod shuffle, you should be able to do so via iTunes. If you intend to transfer MP3 titles to an Apple device other than the iPod shuffle, you should be able to do so via the OverDrive Media Console Transfer Wizard. However, the setting 'Manually manage music…' must be enabled in iTunes before you can transfer a title to an iPod. Adjust this setting as follows…
If you wish to transfer Digital Audiobooks to a Zune device using OverDrive Media Console Transfer Wizard, you must have OverDrive Media Console v3.1 (or newer), Zune application v3.0 (or newer), and Zune device firmware v3.0 (or newer) installed. Before you can transfer Digital Audiobooks to a Zune using the OverDrive Media Console Transfer Wizard, you must close any other program to which your Zune is connected. How can I get a copy of Windows® Media® Player? Microsoft Windows Media Player is a free download. To review system requirements and download Windows Media Player, click here. Note that Windows Media Player 9 Series (or newer) is required in order to use OverDrive Media Console. How much does Windows Media Player cost? Windows Media Player is a free download. To download Windows Media Player, click here. How can I get a copy of iTunes? iTunes is a free download. To download iTunes, click here. Note that iTunes v7.6.2.9 (or newer) and QuickTime® v7.4.5 (or newer) are required in order to transfer MP3 Audiobooks to an Apple device. You can download QuickTime as part of the iTunes download. iTunes is a free download. To download iTunes, click here. How can I get a copy of the Zune application?The Zune application is a free download. To download the Zune application, click here. How much does the Zune application cost?The Zune application is a free download. To download the Zune application, click here. How do I upgrade Zune device firmware?To update the Zune device firmware using the Zune application v3.0 (or newer)...
I came across a reference to 'Windows Media Player Security Upgrade'. What is this, and will I have to do it? The Windows Media Security Upgrade is a process that must be performed before Microsoft Windows Media Player will allow WMA Digital Audiobooks, or any DRM-protected files, to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used. Publishers often require this sort of security in order to discourage the unlawful redistribution of digital content. The first time that you open OverDrive Media Console after installation, OverDrive Media Console checks to see if you need to complete the security upgrade. If a security upgrade is needed, a message is displayed notifying you that in order to play DRM-protected content, you must first upgrade the security of Windows Media Player. Follow the instructions provided in the message to complete the security update. Alternatively, you may complete the security upgrade at any time. Complete the security upgrade as follows…
If at a later time you need to upgrade the security of Windows Media Player, do so as follows…
Once I have purchased a Digital Audiobook title, how do I download it?
The license for the audio title can be downloaded three times from this website. Please note that this restriction only applies to downloading the license from this website. After you have downloaded the license, you may download the audio files as needed using OverDrive Media Console. How do I download a MP3 Digital Audiobook title using Firefox®? After purchasing a title, click on the 'Download' button next to the cover image of the title. If prompted, choose option 'Open with', and browse to 'OverDrive Media Console'. To adjust your settings so that you do not have to repeat this step going forward, check the box next to 'Do this automatically for files like this from now on'. Please note that the initial download is a small file; you download the actual audiobook If you have already downloaded a file with Firefox and are unable to open it, complete the following steps: If you have Firefox 3.0 (or newer)
If you have Firefox 2.0…
How do I listen to a Digital Audiobook? When a Part of the book has finished downloading, click the 'Play' button in OverDrive Media Console. The 'OverDrive Media Explorer™' window is displayed and the file begins playing. If desired, you can navigate directly to a desired section of the audiobook. For ease of download and use, many OverDrive media titles are divided into Parts, and Parts are then divided into logical sections (such as chapters for audiobooks). The beginning points of these logical sections are MediaMarkers. Click on the desired Part to display associated MediaMarkers. Click the desired MediaMarker to start play at that point in the file. I am only interested in one of the chapters of the audiobook I downloaded. Can I just play that chapter? You can navigate directly to a desired point in a title using 'Parts' and 'MediaMarkers'. For ease of download and use, many OverDrive media titles are divided into Parts, and Parts are then divided into logical sections (such as chapters for audiobooks). The beginning points of these logical sections are MediaMarkers. To display Parts and MediaMarkers in OverDrive Media Console, click the 'Play' button. The 'OverDrive Media Explorer' window is displayed and the file begins playing. Parts are displayed on the left-hand side of the window, and the MediaMarkers for the selected Part are displayed on the right-hand side of the window. Click on the desired Part to display associated MediaMarkers. Click the desired MediaMarker to start play at that point in the file. How do I transfer a WMA Digital Audiobook to a portable device? Using OverDrive Media Console v3.0… Note that if you have OverDrive Media Console v2.1 or earlier installed, it is recommended that you upgrade to OverDrive Media Console v3.0. To review system requirements and download OverDrive Media Console v3.0, click here.
Note that to transfer Digital Audiobooks to a Zune device using OverDrive Media Console Transfer Wizard, you must have OverDrive Media Console v3.1 (or newer), Zune application v3.0 (or newer), and Zune device firmware v3.0 (or newer) installed. In this scenario, you must close the Zune application before attempting to transfer to a Zune. Note that if you are using a Pocket PC, OverDrive Media files must be transferred to a memory card. Be sure you have a memory card with sufficient memory space installed, and be sure to specify the memory card in the course of the transfer process. To review a list of supported portable devices, click here. To use WMA Digital Audiobooks on a device, the device must support the playback of DRM-protected WMA content, and also support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate. How do I transfer an MP3 Digital Audiobook to a portable device? OverDrive Media Console can transfer MP3 content to most devices using the built-in Transfer Wizard with the exception of the iPod shuffle: If you intend to transfer MP3 titles to an iPod shuffle, you should be able to do so using iTunes. MP3 titles cannot be transferred to the shuffle using the OverDrive Media Console Transfer Wizard. Note that if you want to use the OverDrive Media Console Transfer Wizard to transfer content to an Apple device other than the iPod shuffle, the setting 'Manually manage music…' must be enabled in iTunes before you can complete the transfer. Adjust this setting as follows…
To transfer content to a supported device using OverDrive Media Console v3.0 (or newer) Transfer Wizard…
Note that if you intend to transfer MP3 Audiobooks to an Apple device, iTunes v7.6.2.9 (or newer) and QuickTime v7.4.5 (or newer) are required. Note that if you intend to transfer MP3 Digital Audiobooks to a Zune device using OverDrive Media Console v3.1 (or newer), you need to have the Zune application v3.0 (or newer) installed on your PC, and the Zune device must have firmware v3.0 (or newer) installed. To review a list of supported portable devices, click here. Bit rate is a measure of the quantity of audio data transferred from a device's memory to its audio decoder. Different devices support different ranges of bit rates. Some devices are able to convert unsupported bit rates to supported bit rates, a process called 'transcoding'. Why can some titles be burned to CD but others cannot? The publisher of each title decides whether or not to allow the title to be burned to CD; this decision is at the publisher's discretion. Many publishers enable this functionality while others choose not to permit this use of their content. How can I tell if a title can be burned to CD? There are two places you can check to see if a title may be burned to CD. You can check at this website or, if you have already purchased the title, you can look in OverDrive Media Console. At this website, check whether a title may be burned to CD as follows… Search for the desired title, and click the title to bring up the page displaying details about the title. At this page, click the link 'Digital Rights Information'. The information listed here will clearly indicate whether or not the publisher has enabled the burn to CD functionality. In OverDrive Media Console, check whether a title that you have already checked out may be burned to CD as follows…
How do I burn an audiobook to CD? The steps involved in burning a Digital Audiobook or Music title to CD using OverDrive Media Console v3.0 (or newer) vary according to the operating system you have installed:
I have Windows® 98 SE or Windows 2000. How do I burn an audiobook to CD using Windows Media Player 9?
wma digital audiobook basicsWhat is a WMA Digital Audiobook title? A WMA Digital Audiobook title is a digitally-protected audiobook that has been optimized for download. WMA Digital Audiobook titles are built using the Microsoft® Windows Media Audio format, which greatly enhances the sound quality for desktop listening, play of CD copies (when allowed by the publisher), and portable device use. To which devices can I transfer WMA Digital Audiobook titles? To review a list of supported portable devices, click here. Note that in order to use WMA Digital Audiobook titles on a device, the device must play DRM-protected Windows Media content, and either support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate. Note that Apple devices do not support DRM-protected WMA Digital Audiobooks. You may want to check device documentation to determine if a device supports DRM-protected Windows Media content at 32kbps.
Why can't I transfer WMA Digital Audiobook titles directly to an iPod, or use these files on a Mac®? WMA Digital Audiobook titles, provided by OverDrive, Inc., use DRM protection technology from Microsoft Corporation. Unfortunately the iPod and Mac do not currently support DRM-protected Windows Media Audio (WMA) files. OverDrive, along with hundreds of online digital media providers, is hopeful that Apple and Microsoft can reach an agreement that would enable support for Microsoft-based DRM-protected materials on the iPod and Mac. Can I use WMA Digital Audiobook titles with a Palm device? WMA Digital Audiobook titles may be transferred to certain Palm devices with the help of a third party application called Pocket Tunes. For a list of supported Palm devices, see the Pocket Tunes website at http://www.pocket-tunes.com/?page=requirements. For instructions on installing and using Pocket Tunes with WMA Digital Audiobook titles, click here. Please note that Pocket Tunes is not a free application. For more information on purchasing Pocket Tunes, see the Pocket Tunes website at http://www.pocket-tunes.com. How much free disk space do I need to have in order to transfer WMA Digital Audiobook titles to a portable device? WMA Digital Audiobook titles for OverDrive Media Console are delivered in Parts, with each Part generally not exceeding 18MB in size. As long as the portable device has at least 18MB of storage space you should be able to transfer a single Part or more to it at a time. Note that the Transfer Wizard will alert you if you do not have enough storage space on the device to accommodate the files that you are attempting to transfer. The Transfer Wizard allows you to delete WMA files that are on a portable player in order to make room for the files you wish to transfer. I came across a reference to 'licenses'. What are licenses and why do I need them? Licenses are files that allow DRM-protected content, such as WMA Digital Audiobooks, to be played with Windows Media Player. Before Windows Media Player will open a DRM-protected file, it verifies that the user has the appropriate license. If the user does not have a license for the content, the file will not open. Licenses are automatically managed by OverDrive Media Console when WMA Digital Audiobooks are downloaded. mp3 digital audiobook basicsWhat is an MP3 Digital Audiobook title? An MP3 Digital Audiobook title is an audiobook that has been optimized for download. MP3 Digital Audiobooks are compatible with many different devices including many cell phones, PDAs, and MP3 players. To which devices can I transfer MP3 Digital Audiobook titles? The devices to which you can transfer MP3 Digital Audiobooks depend on which operating system you have.
If you intend to transfer MP3 Digital Audiobooks to an Apple device on Mac or Windows, note the following…
If you intend to transfer MP3 Digital Audiobooks to a Zune device using OverDrive Media Console 3.1 (or newer), please note the following…
Can I transfer MP3 Digital Audiobooks to an Apple device? MP3 Digital Audiobooks can be transferred to Apple devices. If you intend to transfer MP3 Audiobooks to an Apple device, please note the following…
How can I get a copy of iTunes? iTunes is a free download. To download iTunes, click here. Note that iTunes v7.6.2.9 (or newer) is required in order to transfer MP3 Audiobooks to an Apple device. iTunes is a free download. To download iTunes, click here. Note that iTunes v7.6.2.9 (or newer) is required in order to transfer MP3 Audiobooks to an Apple device. How can I tell if I have iTunes v7.6.2.9 (or newer)? To transfer MP3 Digital Audiobooks to an Apple device, you need to have Apple iTunes v7.6.2.9 (or newer) installed. To determine the version of iTunes installed... On Mac...
On Windows...
The Zune application is a free download. To download the Zune application, click here. How much does the Zune application cost?The Zune application is a free download. To download the Zune application, click here. How do I upgrade the Zune device firmware?To update the Zune device firmware using the Zune application v3.0 (or newer)...
Can I use MP3 Digital Audiobook titles with a Palm device? MP3 Digital Audiobook titles may be played on Palm devices. You may transfer MP3 Digital Audiobooks to a Palm using the same method that you currently use to sync files from your computer to the device. On Windows Vista, MP3 Digital Audiobooks are stored in Documents > My Media > MP3 Audiobooks by default. On computers with Windows 98SE, Windows 2000, Windows ME, and Windows XP, MP3 Digital Audiobooks are stored in My Documents > My Media > MP3 Audiobooks by default. How do I add MP3 Digital Audiobooks to an iTunes Library? How do I add MP3 Digital Audiobooks to my iTunes Library? You can browse to and drag MP3 Digital Audiobook files into the iTunes Library on Mac or Windows. Alternatively, you can use iTunes to add titles to the iTunes Library. The steps taken to add titles to the iTunes Library vary by operating system... On Mac...
iTunes imports the MP3 Digital Audiobook files to the library. Once this process is complete, you can listen to the title(s) with iTunes and if desired, transfer to your Apple device. On Windows... By default, MP3 Digital Audiobooks downloaded at this site are saved in My Documents > My Media > MP3 Audiobooks > [Title of Book] (unless you override this default at download). If you wish to use these MP3 Digital Audiobooks with iTunes, you can browse to and drag these files into the iTunes Library. Alternatively, you can complete the following steps…
iTunes imports the MP3 Digital Audiobook files to the library. Once this process is complete, you can listen to the title(s) with iTunes and if desired, transfer to an Apple device. I would prefer to listen to/transfer MP3 Digital Audiobooks using software other than OverDrive Media Console. How can I do this? By default, MP3 Digital Audiobooks downloaded at this site are saved in My Documents > My Media > MP3 Audiobooks > [Title of Book] (unless you override this default at download). If you wish to use our MP3 Digital Audiobooks with software other than OverDrive Media Console, consult that software's documentation for instructions on importing MP3 files. digital audiobook software
System Requirements for OverDrive Media Console for Mac
System Requirements for OverDrive Media Console for Windows
Download and Installation Instructions for OverDrive Media Console for Mac
Download and Installation Instructions for OverDrive Media Console for Windows
Note that upgrading or uninstalling OverDrive Media Console will not affect any content that you have already previously downloaded; all items in the 'Media Library' will be maintained through either process. Additional Windows Requirements for Transfer to Apple Devices
Additional Windows Requirements for Transfer to Zune Devices
Instructions for performing the Windows Media Player Security Upgrade
The Windows Media Security Upgrade is a process that must be performed before Microsoft Windows Media Player will allow any DRM-protected files, such as WMA Digital Audiobooks to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used. Publishers often require this sort of security in order to discourage the unlawful redistribution of digital content. If you have not previously performed the security upgrade, the first time that you open OverDrive Media Console, OverDrive Media Console checks to see if you need to complete the security upgrade. If a security upgrade is needed, a message is displayed notifying you that in order to play DRM-protected content, you must first upgrade the security of Windows Media Player. Follow the instructions provided in the message to complete the security update. Alternatively, you may complete the security upgrade at any time. Complete the security upgrade as follows… If you have Windows Media Player 11…
If you have Windows Media Player 9 or 10…
If at a later time you need to upgrade the security of Windows Media Player, do so as follows… If you have Windows Media Player 11…
If you have Windows Media Player 9 or 10…
digital audiobook troubleshootingWhat should I do if a Digital Audiobook does not completely download? Whenever you need to download a book, or a Part of a book, you can do so using the 'Download' option of OverDrive Media Console as follows:
Instead of the audiobook I expected, I downloaded a file with the extension 'ODM'. Where is the WMA Digital Audiobook? The download of an ODM file is part of the OverDrive Media file download process, and precedes the download of the actual audiobook files. The steps taken to download the title vary by operating system...
I downloaded an audiobook using Firefox but am unable to open it. What should I do? You may need to specify what Firefox should do with ODM files. The ODM file is a preliminary download; once it is downloaded, you can then download the actual audiobook file(s) from within the OverDrive Media Console application. Access Digital Audiobooks using Firefox as follows... If you have Firefox 2.x…
If you have Firefox 1.x…
When I try to download an audiobook, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. What should I do? This error typically indicates that the browser's temporary Internet files are too full to process the download. This can be corrected by clearing the temporary Internet files from the web browser as follows: If you are using Internet Explorer 8.0…
If you are using Internet Explorer 7.0…
If you are using Internet Explorer 6.0…
If you are using Firefox 2.x…
If you are using Firefox 1.x…
My CD player won't play the CD to which I burned an audio file. What is the problem? Many CD players, especially older models, will not play CDRs. Fewer still will play CD-RWs. If you have successfully burned an audio CD but it won't play on your CD player, check your CD player's documentation to see if it supports playback of CDRs and CD-RWs. wma digital audiobook troubleshootingI was prompted to perform a 'Windows Media Player Security Upgrade'. What is this, and how do I complete this process? The Windows Media Security Upgrade is a process that must be performed before Microsoft Windows Media Player will allow any DRM-protected files, such as WMA Digital Audiobooks, to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used. Publishers often require this sort of security in order to discourage the unlawful redistribution of digital content. If you have not previously performed the security upgrade, the first time that you open OverDrive Media Console, OverDrive Media Console checks to see if you need to complete the security upgrade. If a security upgrade is needed, a message is displayed notifying you that in order to play DRM-protected content, you must first upgrade the security of Windows Media Player. Follow the instructions provided in the message to complete the security update. Alternatively, you may complete the security upgrade at any time. Complete the security upgrade as follows… If you have Windows Media Player 11…
If you have Windows Media Player 9 or 10…
If at a later time you need to upgrade the security of Windows Media Player, do so as follows… If you have Windows Media Player 11…
If you have Windows Media Player 9 or 10…
I encountered a problem while downloading a Part of a WMA Digital Audiobook, and now, OverDrive Media Console won't let me download that Part again. What should I do? Follow these steps to download the Part: If you have Windows Vista…
Please note that downloads of Parts cannot be resumed from the point at which they were interrupted. If you have Windows 98SE, Windows 2000, Windows ME, or Windows XP…
Please note that downloads of Parts cannot be resumed from the point at which they were interrupted. I got an error message while trying to download a WMA Digital Audiobook. It says a connection to the Internet could not be established, but I am connected to the Internet. Why am I getting this error? This error typically indicates that Windows Media Player does not have a connection to the Internet. It is possible to receive this error message if you are in fact connected to the Internet. The error can be corrected by taking the following steps:
When I attempt to transfer a WMA Digital Audiobook to a portable device the Transfer Wizard reports that 'No portable players could be found' even though a player is connected. Why won't the Transfer Wizard recognize the device? If you connected a device and immediately attempted to transfer files, it is possible that Windows had not yet recognized the device. Wait a few moments after connecting the device and attempt the transfer again. If the error persists, the device may not support the transfer and playback of DRM-protected Windows Media Audio files. To review a list of supported portable devices, click here. Note that in order to use WMA Digital Audiobook titles on a device, the device must support playback of DRM-protected WMA content and support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate. You may want to check device documentation to determine if the device supports DRM-protected Windows Media content at 32kbps. Note that if you are using a Pocket PC, OverDrive Media files must be transferred to a memory card. Be sure you have a memory card with sufficient memory space installed, and be sure to specify the memory card in the course of the transfer process. When I attempt to transfer a Digital Audiobook to a Zune device, I get an error stating that 'The OverDrive Media Console Transfer Wizard requires v3.0 or higher of the Zune software'. How can I get a copy of the Zune application v3.0 (or newer)? If you wish to transfer Digital Audiobooks to a Zune device, you need to have the Zune application v3.0 (or newer) installed on your PC. To download the Zune application, click here. [Windows Only] When I attempt to transfer a Digital Audiobook to a Zune device, I get an error stating that OverDrive Media Console can't access the device and that the Zune device needs an update. Why am I getting this error and how can I fix it? If you wish to transfer Digital Audiobooks to a Zune device, the Zune device must have firmware v3.0 (or newer) installed. For instructions for updating the Zune device firmware, click here. When I attempt to transfer a Digital Audiobook to a Zune device, I get an error stating that the Zune is already connected to another program. What should I do? Before you can transfer Digital Audiobooks to a Zune device using the OverDrive Media Console Transfer Wizard, you must close any other program to which the Zune is connected. Once you close an application to which the Zune is connected, attempt the transfer again. I tried to transfer a WMA Digital Audiobook to a Windows Mobile Device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' Why can't I transfer an audiobook to the Windows Mobile Device? This error occurs if you have specified that you want to save a title to a sub-folder on an encrypted SD card. Currently, OverDrive Media Console only supports transfer of WMA Digital Audiobooks to the root folder of encrypted SD cards. Transfer to sub-folders is supported if the SD card is not encrypted. My iRiver® device does not seem to support WMA Digital Audiobooks although the device documentation says that it supports DRM-protected Windows Media Audio (WMA) files. Are there any known issues with iRiver devices? Some iRiver devices do not natively support DRM-protected WMA files and we can confirm that the iRiver T10 and iRiver T30 are such devices. However, with a firmware upgrade released by iRiver, these devices will support our WMA Digital Audiobooks. Please visit the iRiver website for more information on completing this firmware upgrade. When I try to burn a Digital Audiobook to CD using OverDrive Media Console v3.0 (or newer) on Windows 2000 or Windows 98 SE, I get an error. What should I do? Windows Vista or Windows XP is required to burn titles to CD using OverDrive Media Console v3.0 (or newer). For instructions on burning titles to CD using OverDrive Media Console v3.0 (or newer) on Windows 2000 or Windows 98 SE, click here. I burned multiple WMA Digital Audiobook files to a single CD but the files won't play on my CD player. Why won't the files play? WMA Digital Audiobooks must be burned as audio CDs, and each Part requires a CD. In Windows Media Player, be sure to specify 'Audio CD' when burning a title to CD. For instructions for burning a title to CD, click here. mp3 digital audiobook troubleshootingI encountered a problem while downloading a Part of an MP3 Digital Audiobook, and now, OverDrive Media Console won't let me download that Part again. What should I do? The steps taken to re-download a Part vary by operating system... Note that downloads of Parts cannot be resumed from the point at which they were interrupted. On Mac...
On Windows Vista…
Please note that downloads of Parts cannot be resumed from the point at which they were interrupted. On Windows 98SE, Windows 2000, Windows ME, or Windows XP…
Please note that downloads of Parts cannot be resumed from the point at which they were interrupted. I am unable to transfer MP3 Digital Audiobook titles to an iPod shuffle using OverDrive Media Console. How can I transfer MP3 Audiobooks to an iPod shuffle? MP3 Digital Audiobook content should play on the iPod shuffle, but you must use iTunes to transfer MP3 Digital Audiobook files to the device rather than using the OverDrive Media Console Transfer Wizard. For instructions on adding MP3 Digital Audiobooks to the iTunes Library, click here. [Mac Only] When I attempt to open an ODM file on the Mac, an application other than OverDrive Media Console tries to open the file. How do I set OverDrive Media Console to open ODM files automatically? To set OverDrive Media Console for Mac to open ODM files automatically, follow these instructions…
[Mac Only] When I attempt to transfer an MP3 Digital Audiobook to a device using OverDrive Media Console for Mac, I get an error stating 'This version of OverDrive Media Console only supports transfer to Apple devices.' Can I transfer MP3 Digital Audiobooks to this device? MP3 Digital Audiobook content should play on most portable music devices. However, OverDrive Media Console for Mac supports transfer to Apple devices only. You should be able to transfer MP3 Digital Audiobooks to the device using the same method that you currently use to transfer files from your computer to the device. I tried to transfer an MP3 Digital Audiobook to an Apple device, but I got an error reading 'An error occurred while attempting to transfer "Title"'. What should I do? The steps taken depend on the type of Apple device. Do one of the following…
[Windows Only] When I attempt to transfer a Digital Audiobook to a Zune device, I get an error stating that 'The OverDrive Media Console Transfer Wizard requires v3.0 or higher of the Zune software'. How can I get a copy of the Zune application v3.0 (or newer)? If you wish to transfer Digital Audiobooks to a Zune device, you need to have the Zune application v3.0 (or newer) installed on your PC. To download the Zune application, click here. [Windows Only] When I attempt to transfer a Digital Audiobook to a Zune device, I get an error stating that OverDrive Media Console can't access the device and that the Zune device needs an update. Why am I getting this error and how can I fix it? If you wish to transfer Digital Audiobooks to a Zune device, the Zune device must have firmware v3.0 (or newer) installed. For instructions for updating the Zune device firmware, click here. [Windows Only] When I attempt to transfer a Digital Audiobook to a Zune device, I get an error stating that the Zune is already connected to another program. What should I do? Before you can transfer Digital Audiobooks to a Zune device using the OverDrive Media Console Transfer Wizard, you must close any other program to which the Zune is connected. Once you close an application to which the Zune is connected, attempt the transfer again. [Windows Only] I tried to transfer an MP3 Digital Audiobook to a Windows Mobile Device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' Why can't I transfer an audiobook to the Windows Mobile Device? This error occurs if you have specified that you want to save a title to a sub-folder on an encrypted SD card. Currently, OverDrive Media Console only supports transfer of MP3 Digital Audiobooks to the root folder of encrypted SD cards. Transfer to sub-folders is supported if the SD card is not encrypted. [Windows Only]When I try to burn a Digital Audiobook to CD using OverDrive Media Console v3.0 (or newer) on Windows 2000 or Windows 98 SE, I get an error. What should I do? Windows Vista or Windows XP is required to burn titles to CD using OverDrive Media Console v3.0 (or newer). For instructions on burning titles to CD using OverDrive Media Console v3.0 (or newer) on Windows 2000 or Windows 98 SE, click here. customer careI cannot find the information I am looking for. What should I do? If you cannot find the information you are looking for with reference to our Help section, please email support using the form available at http://www.borders.com/online/store/CustomerServiceView_ContactUsContent. In order to facilitate troubleshooting, please include the following information in the 'Comments' section of the form:
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