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Help

Find answers to frequently asked questions about digital materials.

WMA Digital Audiobooks


MP3 Digital Audiobooks

 

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message (screen shots are helpful)
  • URL(s) of any error page(s) you encounter
  • Transaction ID
  • Date of sale
  • The email address that you used to create your account
  • Title(s) of problem download(s)
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
  • Internet browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system
This title can be played on Windows® computers.
This title can be burned to CD.
This title cannot be burned to CD.
This title can be used on portable devices that support DRM-protected WMA files via OverDrive Media Console for Windows or Windows Mobile.
This title can be played on Apple portable devices.
This title can be transferred to iPods®/iPhones™ using OverDrive Media Console (v3.2 or newer) for Windows.
This title cannot be played on Apple portable devices.
This title can be transferred to most MP3 players.
This title can only be transferred to MP3 players that support DRM-protected WMA files.